Fiduvia is a Swiss tax return assistance service. We support individuals in preparing their tax return, fully online, with no appointment.

Fiduvia is currently available to taxpayers in the cantons of Vaud, Fribourg and Valais.

It is simple: you create your account, answer the questions about your tax situation and upload your documents directly to your client area. Our team then reviews your file, prepares your return and files it with the competent tax authorities where this is included in your service.

The documents required depend on your situation. They may include salary certificates, bank statements, housing documents, insurance, pension, debts, professional expenses, property or other tax records.\nOur questionnaire tells you which documents your situation requires.

No. Fiduvia works entirely online. You can send your information and documents from your client area, wherever you are.

The average processing time is around 10 working days from receipt of all the required information and documents.\nTimes may vary depending on the complexity of the file and the time of year.

Your file is handled by a member of the Fiduvia team. A manager may be assigned to your file to follow it during processing.

Yes. Where your service includes filing, Fiduvia prepares and files your return with the competent tax authorities, in line with the instructions and authorisation you give us when ordering.

No. Our aim is to prepare a complete return consistent with the information and supporting documents you provide, taking into account the deductions applicable to your situation.\nThe final tax amount is determined by the tax authority.

We pay particular attention to the security of the tax and financial data you send us.\nData and documents are processed through our client area and our hosting infrastructure planned in Switzerland. Access to files is limited to authorised persons.\nYou will find more information in our Privacy policy.

Fiduvia plans to store client data and documents on Infomaniak infrastructure in Switzerland, in line with our production architecture.

We keep certain information and supporting documents for as long as necessary to provide our Services and to comply with our legal obligations, in particular the applicable tax and accounting retention obligations.\nThe details are set out in our Privacy policy.

Yes. You can request the deletion of your account. Some data may nevertheless have to be kept where the law imposes a retention obligation on us.

The price depends on your tax situation and the complexity of your file. The applicable price is communicated to you before payment, so you know the cost before starting.

Payment can be made online using the payment methods offered at the time of ordering, in particular Stripe and, where available, TWINT.

You can request cancellation and a refund as long as Fiduvia has not started processing your file. Once processing has started, the refund conditions set out in our terms apply.

No. Fiduvia is a tax return assistance provider. The tax authorities remain competent to review, accept, amend or correct your return.

Yes. You can contact us at contact@fiduvia.ch or use the contact options available on our Site.